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Adelaide Airport will build new 14 self-service bag drop and 32 check-in kiosks as part of a technology upgrade.
In addition to the new common-use kiosks, which offer self-service options for passengers of any airline, Adelaide Airport is also hoping to improve operations with better use of data.
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The investment in the passenger experience and operational improvements is part of a five-year contact extension with technology provider SITA.
Adelaide Airport executive general manager for planning and infrastructure Vince Scanlon said the world-class technology being installed would help lift the passenger experience at the airport.
“Passengers will enjoy efficient bag drop and check-in while the data collected will turn information into knowledge and allow us to focus on what matters for improved performance,” Scanlon said in a statement.
Adelaide Airport will use SITA’s AirportPulse product, which analyses data from “common-use infrastructure” to help better allocate shared resources.
“The increased focus on using data to enhance operations will allow Adelaide Airport to be proactive and predict and identify imminent adverse conditions before they happen,” SITA said.
“AirportPulse makes sense of data to drive operational efficiencies and improve customer experience.”
SITA president for Asia Pacific Ilya Gutlin said it was pleasing to extend a decade-long relationship with Adelaide Airport or a further five years.
“Over the coming years we will continue to seamlessly transition Adelaide to the latest innovative technology that supports the vision of Adelaide Airport becoming a top tier business center in the Asia Pacific region,” Gutlin said.
Jason
says:Like Qantas more airlines are starting to use more self check in and bag drop systems. No more cue lines needed. Except not everyone knows how to use this new systems at both airports these days.
Frequent Flyer
says:A backward step in passenger security.
Alan Broad
says:Customer Serves going out the door ….Less jobs … if some thing goes wrong who do you talk too ??? the Machine !