iscover
It’s been a long time coming, and at last, this week saw the release of the federal government’s Aviation White Paper.
The government has pushed consumer protections to the forefront of its agenda, with a new independent ombudsman to take over from the industry-funded Airline Customer Advocate, and a Charter of Customer Rights on the horizon.
Adam and Jake dig into some of the White Paper’s provisions and examine what they might mean for the sector.
Plus, as the Rex administration saga rolls on, what has the government been doing to keep the beleaguered airline’s regional services afloat – and could it be doing more?
You can watch the episode on YouTube above and on your device by clicking here. You can also listen to the audio-only version by using the podcast player below.
