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It’s the book that has sent shockwaves through the aviation world: The Chairman’s Lounge: The Inside Story of How Qantas Sold Us Out, a deep dive into the Alan Joyce era and how Qantas went from one of the most trusted brands in the country to one of the least.
Covering the decisions made during COVID-19 – including the illegal outsourcing of ground handlers and the controversial “flight credits” scheme – as well as the perception of undue influence on politics, failures in customer service, and other topics, author Joe Aston lays out the case against Joyce in a book that has put a national spotlight on aviation.
In this Australian Aviation Podcast, Jake Nelson speaks to Aston about the revelations in his book, his verdict on Joyce as a whole, and whether he believes new CEO Vanessa Hudson can right the ship.
You can listen to the show on your device by clicking here.
