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Qantas Group and Virgin Australia have resumed Bali flights following a recent volcanic eruption.
Qantas, Jetstar and Virgin flights in and out of Denpasar recommenced on Thursday after being suspended for several days due to the eruption of Mount Lewotobi Laki Laki, which began on 3 November and created hazardous ash clouds.
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Jetstar put on six flights for Thursday, including two ad-hoc recovery flights using its A321neos, while Qantas operated three flights from Australia including two that had been delayed from Wednesday. Customers were urged to check their respective airlines’ travel update web pages.
“Our teams have been working through the night to closely monitor the evolving situation and assess when it’s safe to fly,” the Qantas Group said in a statement.
“In good news, conditions this morning have improved allowing us to resume operations from today between Australia and Denpasar on both Jetstar and Qantas.
“We will continue to monitor the changing conditions and volcanic activity and work on plans to operate more recovery flights using aircraft from across the Group so that we can get customers on their way as quickly as possible.
“We are contacting customers directly to notify them of any changes to their travel plans. We appreciate the changing situation is frustrating and we thank customers for their understanding and patience.”
Virgin Australia, meanwhile, has resumed all scheduled flights in and out of Denpasar. Five flights had been cancelled on Tuesday and 10 on Wednesday.
“Yesterday Virgin Australia made necessary adjustments to its flight schedule due to the presence of volcanic ash in the Denpasar airspace, following the eruption of Mount Lewotobi,” the airline said.
“Safety is always our highest priority, and our meteorology team has continued to closely monitor the situation. We will continue to contact guests whose flights have been cancelled to accommodate them on recovery flights in the coming days.
“We sincerely regret any disruption these cancellations have caused and assure our guests that our team is working diligently to rebook all impacted guests to their destinations as safely and promptly as possible.”
Other carriers, including AirAsia and Singapore Airlines, have also suspended or cancelled Bali services since the eruption began.
