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Jetstar has announced that customers flying overseas will now be able to check in for flights by scanning their passport details directly into the company’s app.
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Under the new capability, customers travelling on most international routes can use their mobile phone camera to instantly capture their passport details instead of manually entering their passport details.
The change is expected to reduce passport entry errors and potentially save time for families and groups checking in.
Jetstar’s executive manager, customer, Jenn Armor, said the airline is committed to making low fares travel a breeze.
“Our new passport scanning makes international check-in faster and easier, so customers can spend less time typing and more time getting excited for their trip.
“Getting to and from the airport is also easier than ever with customers able to access Uber Reserve directly from the Jetstar app – making it a breeze to reserve airport transport in advance.
“Travel should feel like a holiday from the moment you open our app. It is your go-to for everything, from viewing your flight details and boarding pass to adding extra baggage or seats, all without digging through your email for an itinerary.
“It’s the easiest way to stay in control of your trip, wherever you are.”
Using the scan feature will involve opening the Jetstar app, choosing to check in for an international flight, confirming the health acknowledgement and dangerous goods requirements, scanning a passport when prompted and, finally, adding a mobile boarding pass.
Apple Wallet and Google Wallet options are available.
The feature is reportedly not available for flights to and from Vietnam and flights departing from Fiji, Vanuatu and the Philippines due to local regulations.
The airline has also announced that customers in Australia and New Zealand will be able to book an Uber Reserve directly through the Jetstar app from 30 October this year. The feature is designed to facilitate airport transfers easier.
Uber Reserve allows customers to reserve Uber rides from 30 minutes up to 90 days in advance. By simply tapping the Uber Reserve icon in the Jetstar app, customers can set their pick-up and drop-off locations, select the date and time of travel, and choose their preferred vehicle from the options available in their area.
An upfront pricing for each ride will be displayed, giving travellers the flexibility to choose an option that best fits their budget.
To celebrate the launch, Jetstar customers will receive $10 off their first Uber Reserve booking through the Jetstar app until the 30th of November.
“We know that getting to and from the airport can be one of the most stressful parts of any trip,” said Mathieu Maire, director of consumer operations, Uber Australia and New Zealand.
“We are excited to partner with Jetstar to integrate Uber Reserve into the Jetstar app, offering travellers more certainty and choice so they can start and end their journey with peace of mind.”
