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Tiger Airways has made a written commitment to the Australian Competition and Consumer Commission (ACCC) concerning the refunding of tickets for its suspended services and how it communicates with affected passengers.
“The ACCC decision to accept this commitment from Tiger Airways provides clarity to affected consumers and ensures that they are not left out of pocket,” ACCC chairman Graeme Samuel said.
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According to the ACCC, for domestic flights booked to depart prior to August 1, “Tiger Airways will provide a full refund (including ticket cost, taxes and any surcharges) to all consumers and will use its best endeavours to process these refunds within 20 business days from the date the flights were cancelled. Refunds for these flights will be processed automatically without the need for customers to lodge a claim with Tiger Airways.”
For flights between August 1 and August 31, “Due to the uncertainty faced by consumers who have booked flights with Tiger Airways for the month of August, Tiger has agreed to allow consumers to cancel those flights without penalty.”
In a statement Tiger said it had “voluntarily” committed to provide passengers booked to travel between July 2 and 31 “full and automatic” refunds.
“Tiger Airways is pleased to have had the opportunity of constructively working together with the ACCC and will continue to keep them up to speed with any developments involving the safety regulator (CASA),” the airline said in the July 15 statement. “As part of the ongoing consultation with the ACCC, Tiger Airways will advise the ACCC in advance of its intention to resume ticket sales.”
