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From the archives: Are you being served? Qantas’s Centre of Service Excellence

written by | May 4, 2019

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This story first appeared in the May 2009 edition of Australian Aviation.

Qantas staff go through wines being served on its flights and lounges. (Qantas)
Qantas staff go through wines being served on its flights and lounges. (Qantas)

Although the global economic crisis is hitting its premium traffic, Qantas has reaffirmed its commitment to high levels of customer service with the opening of its new Centre of Service Excellence (COSE).

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