Daniel Croft

The airline has launched a “generative AI assistant for senior corporate teams with tailored training to drive productivity”, and said it will be rolling out new AI capabilities over the next 12 months.

In an update on the ASX, the Flying Kangaroo said it was still working to validate the individual and added it had also engaged the Australian Federal Police.

The international IT shutdown in July 2024 — dubbed the world’s biggest ever — was caused by a bungled software update issued by the cyber security provider.

The third-party employees were working for India SATS – the Flying Kangaroo’s ground handler in India – and used their positions to steal frequent flyer points from customers.

The Qantas data breach, which occurred last Wednesday, 1 May, saw some customers using the airline’s app surprised to see the booking details of other customers, alongside the ability to change seats, cancel flights, and even book new flights.

Several Qantas customers have reported being able to access other customers’ account information, point score, status tier, travel destination and even boarding passes. In addition, customers could reportedly change other people’s seats, cancel their flight altogether or book an entire new flight under their name.